Customer sales process at a glance: customers from invalid, based on the entire process of tracking the potential to succeed
Only when the customer sales process is complete and consistent, can become ineffective customer base and prospective customers; through the entire sales process, customer analysis, so that we know customers in this work, we have to do anything , we have our advantages compared with competitors, where? The past, many companies sell to customers during the sales staff have been installed in mind, if you want to obtain such detailed information about the sales process, it will become very difficult and impossible.
Pan Micro requires that all sales staff and agents must contact the relevant customer record keeping to the appropriate card, so as to ensure the company's control of all customer data and effective tracking.
For example: In the pan-micro, generally clients are from a preliminary understanding of the Pan-micro-site products, and the trial by submitting the relevant applications into the pan micro collaborative commerce system, this time the customer information and present information in the future will be logged and tracking. First Pan-Micro's customer service staff access to customer information systems audit, a preliminary resolution that the value of customer Weaver; If it is a good customer, then the region will be in accordance with the relevant sales personnel assigned to the hands of, say, The customer is Beijing, then Beijing's client manager the first time get this information and get in touch with the customer, then customer status is "invalid."
Beijing's initial sales to customers of telephone and email, know the customer's needs and put my in action Jihua; course, all these in the e-cology Shang Wan Cheng. If the client manager that the customer great value and there is similar demand for our products, then the client card in this press a button to apply for this state change, then the customer's status will be turned into "basic" customers .
Once the customer needs and our product demo and explain the program, the customer will become pan-micro's "potential client", a potential customer's data will automatically enter the gateway sales manager, sales manager will learn the first time all potential customers throughout the company's information, and to assist the account manager for the Beijing to provide more professional services and consulting.
Eventually the customers choose the pan-micro, then the client from the "potential" change to a "successful", all successful customers will have the relevant contracts. The next step is on the client's project implementation and long service.
In Weaver, as the account manager and sales manager can easily understand the company's real-time accounts of all customers
Accounts analysis. Because the client module and financial modules interconnected, so when the time card by the customer, invoices and related payments to be displayed, so much the convenience of the finance staff and sales staff on the management of receivables.
In addition to the customer through the budget (income and expenditure) and the actual cost of customers and income management, a proper understanding of each customer's contribution to pan-micro, a micro-region's contribution to the pan, a sales department of the pan-micro contributions Sales of the pan a slight contribution. Assessment by clients to the right sales staff, marketing departments and agencies of the performance!
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